FLC GLOBAL Tech

Artificial Intelligence.

WHAT WE OFFER

AI is All Around Us.

AI, or Artificial Intelligence, represents automated technology that powers a wide array of services we use daily, seamlessly integrating into our routines. Its adaptability allows for incorporation into businesses of all sizes, offering significant improvements in efficiency and productivity across various industries.

A man wearing a headset is sitting at a desk in front of a computer.

Uses of AI Technology.

Chatbots and Virtual Assistants

In contact centers, AI-powered chatbots and virtual assistants can handle customer inquiries, provide 24/7 support, and offer personalized customer service experiences by understanding and processing natural language.
Predictive Analytics

AI can analyze data to predict customer behavior and preferences, enabling businesses to proactively address needs, personalize interactions, and improve customer satisfaction in contact centers.
Speech Recognition

Utilized in contact centers to transcribe and analyze voice interactions in real time, allowing for better customer service, compliance monitoring, and insights into customer needs.
Threat Detection and Response

In cybersecurity, AI algorithms can monitor network traffic for unusual patterns that may indicate a security threat, enabling quicker detection and response to potential breaches.
Fraud Detection

AI systems analyze transaction patterns to identify and prevent fraudulent activities in real time, enhancing the security of online transactions and sensitive data.
Identity Verification

AI-powered biometric verification methods, such as facial recognition and voice identification, provide secure and efficient user authentication processes for accessing systems and services, bolstering cybersecurity efforts.